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General Questions
What is Petzyko?
Petzyko is an online pet store offering a selection of pet products designed to support the everyday needs, comfort, and enjoyment of pets and their owners.
We offer products across selected pet categories and work with fulfillment and shipping partners to process and deliver customer orders.
Where is Petzyko located?
Petzyko's business address is:
10385 San Sevaine Way, Suite B
Jurupa Valley, California 91752
United States
For customer support, please contact us at support@petzyko.com.
What currency does Petzyko use?
All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.
Applicable shipping charges and other order costs will be displayed at checkout before you complete your purchase.
Orders
How do I place an order?
To place an order:
- Select the product you would like to purchase.
- Choose any available options, such as size, color, or quantity.
- Add the product to your shopping cart.
- Proceed to checkout.
- Enter your shipping and payment information.
- Review your order details.
- Complete your purchase.
You will receive an order confirmation after your order has been successfully submitted.
How do I know if my order was successfully placed?
After your payment has been successfully processed, you will receive an order confirmation email containing your order details.
If you do not receive an order confirmation, please check your spam or junk folder first.
If you still cannot find it, contact us at support@petzyko.com.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate your request. However, we cannot guarantee that changes or cancellations will be possible once an order has entered the fulfillment or shipping process.
If cancellation is possible, any applicable refund will be handled according to our Return & Refund Policy.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you entered an incorrect shipping address.
We will make reasonable efforts to update the address before fulfillment begins. However, we cannot guarantee that an address change will be possible after the order has entered the fulfillment or shipping process.
Customers are responsible for providing accurate and complete shipping information at checkout.
What if I entered the wrong shipping address?
Contact us immediately. We will try to update your address before fulfillment, but we cannot guarantee changes after processing has begun.
Shipping
How long will it take to receive my order?
The estimated total timeframe from placing an order to delivery is generally:
This estimate includes:
- Order processing: 1–3 business days
- Transit: 7–12 business days
These are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, weather, public holidays, and other circumstances outside our reasonable control.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the United States. There are no standard shipping fees, so you can shop with confidence.
Can shipping be delayed?
Yes. Carrier delays, weather, customs processing, holidays, and other circumstances outside our control may affect delivery times.
Returns & Refunds
Do you accept returns?
Returns are subject to the terms and conditions outlined in our Return & Refund Policy.
What if my order arrives damaged or incorrect?
Contact support@petzyko.com with your order number and relevant photos. We will review the issue and assist you according to our Return & Refund Policy.
How do I request a refund?
Contact us at support@petzyko.com with your order number and reason for the request. Refund eligibility is determined according to our Return & Refund Policy.
Payment
What payment methods do you accept?
Available payment methods are displayed at checkout.
Is my payment information secure?
Payments are processed through our available payment-processing providers and secure checkout infrastructure.