Shipping Policy

At Petzyko, we are committed to providing a reliable and transparent shipping experience for our customers in the United States.

1. Shipping Destination

Petzyko currently ships eligible products to customers within the United States.

Shipping availability may vary depending on the product and destination. Available shipping options will be displayed at checkout.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are generally processed Monday through Friday, excluding applicable U.S. holidays.

3. Standard Shipping

We offer free standard shipping on all eligible orders within the United States. No standard shipping fees will be charged at checkout.

4. Estimated Delivery Time

The estimated total delivery time is approximately 8–15 business days.

This estimate includes:

• Order processing: 1–3 business days
• Transit: 7–12 business days

Delivery estimates are not guaranteed and may vary depending on the destination, carrier operations, weather, holidays, customs processing, high shipping volumes, and other circumstances beyond our reasonable control.

5. Tracking Information

Once your order has been processed for shipment, tracking information is typically provided within 24–48 hours.

You will receive your tracking link by email once it becomes available. Tracking information may take additional time to become active or update in the carrier's system.

6. Delivery Delays

Although we work with our fulfillment and shipping partners to deliver orders within the estimated timeframe, unexpected delays may occasionally occur due to carrier delays, severe weather, holidays, customs processing, high shipping volumes, transportation disruptions, or other circumstances beyond our reasonable control.

If your order is delayed or has not arrived within the estimated delivery timeframe, please contact us and we will assist you in checking the status of your shipment.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice that your shipping address is incorrect, please contact us as soon as possible after placing your order.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply for reshipment.

8. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and clear photos of the package and damaged product when available.

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery location indicated by the carrier. You may also contact us for assistance.

9. Fulfillment & Shipping Partners

Petzyko works with third-party suppliers, fulfillment providers, and shipping carriers to process and deliver customer orders.

Petzyko currently ships orders only to customers within the United States. Products may be fulfilled from different fulfillment locations depending on product availability, destination, and fulfillment requirements.

The fulfillment location and shipping carrier may vary by product or order. However, all orders are shipped to eligible addresses within the United States.

Available shipping methods, applicable shipping charges, and estimated delivery times will be clearly displayed at checkout before an order is completed.

We work with our fulfillment and shipping partners to process orders and provide customers with accurate shipping and tracking information.

10. Shipping Questions

For questions regarding your order, shipping, delivery, or tracking, please contact us:

Petzyko
Email: support@petzyko.com

Business Address:
10385 San Sevaine Way, Suite B
Jurupa Valley, California 91752
United States