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Privacy policy
At Petzyko, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect information such as:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order and transaction details
- Information you provide when contacting our customer support team
- Website usage and device information, such as IP address, browser type, and pages visited
We collect only information that is reasonably necessary to operate our website, process orders, provide customer support, and improve our services.
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Process payments through our payment providers
- Provide shipping and delivery services
- Send order confirmations and important order updates
- Respond to customer service requests
- Process returns, refunds, and other order-related requests
- Improve our website, products, and customer experience
- Prevent fraud, abuse, and unauthorized transactions
- Comply with applicable laws and legal requirements
We will not use your personal information for purposes unrelated to our business operations without an appropriate legal basis or your consent where required.
3. Payment Information
Payments are processed through the payment-processing services available through our Shopify checkout.
Petzyko does not intentionally store complete credit or debit card information on our website.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
For your security, please do not send full card numbers, CVV codes, passwords, or other sensitive payment information by email.
4. Order and Shipping Information
When you place an order, we may share necessary information with service providers involved in processing and fulfilling your order, such as payment processors, shipping carriers, fulfillment providers, and other service providers that help us operate our business.
Only information reasonably necessary to provide the requested service is shared.
5. Shopify
Our online store is powered by Shopify, which provides the e-commerce platform used to operate our store and process transactions.
Shopify may collect and process information in accordance with its own privacy policies and terms.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember certain preferences
- Understand how visitors use our website
- Improve website performance and functionality
- Support relevant advertising or marketing activities where applicable
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Marketing Communications
If you choose to subscribe to our marketing communications, we may use your email address to send information about products, promotions, or updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at support@petzyko.com.
Order-related and transactional communications may still be sent when necessary to fulfill or manage your purchase.
8. Data Sharing
We do not sell or rent your personal information.
We may share necessary information with trusted service providers that help us operate our business, including:
- Shopify and e-commerce service providers
- Payment processors
- Shipping and fulfillment providers
- Website and analytics service providers
- Customer support and communication providers
- Fraud prevention and security services
We may also disclose information when required by law, legal process, or to protect our rights, customers, or business.
9. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
When personal information is no longer reasonably required, we may securely delete or anonymize it where appropriate.
11. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, or other restrictions on the use of your information.
To make a privacy-related request, please contact us at:
We may need to verify your identity before processing certain requests.
12. Children's Privacy
Our website is not intended for children to make purchases independently.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
Petzyko is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or legal requirements.
Any updates will be posted on this page with a revised “Last updated” date.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle personal information, please contact us:
Petzyko
Email: support@petzyko.com
Business Address:
10385 San Sevaine Way, Suite B
Jurupa Valley, California 91752
United States
We aim to respond to privacy-related inquiries as soon as reasonably possible during our business hours.