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At Petzyko, we offer convenient and secure payment options through our online checkout. This Payment Policy explains how payments are processed for purchases made through our website.
1. Accepted Payment Methods
Petzyko accepts the following payment methods through our online checkout, where available:
- American Express (Amex)
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Mastercard
- PayPal
- Shop Pay
-
Visa
Available payment methods may vary depending on your location, device, order, and payment provider. All available payment options will be displayed at checkout before you complete your purchase.
2. Currency
All prices on the Petzyko website are displayed in U.S. Dollars (USD) unless otherwise stated.
Applicable product prices, discounts, shipping charges, and taxes will be clearly shown at checkout before you complete your purchase.
3. Payment Processing
When you place an order, your selected payment method will be submitted for authorization and processing.
Your order is considered successfully placed once payment has been successfully authorized or processed and you receive an order confirmation.
4. Payment Security
Payments are processed through the payment-processing services available through our Shopify checkout.
Petzyko does not intentionally store complete payment card information on our website.
For your security, please do not send credit or debit card information through email or other unsecured communication methods.
5. Declined Payments
If your payment is declined or cannot be authorized, your order may not be completed.
Please verify your payment information or try another available payment method.
Payment authorization decisions are made by the applicable payment provider, bank, or card issuer.
6. Order Confirmation
After a successful purchase, an order confirmation will be sent to the email address provided during checkout.
Please review your order confirmation and contact us promptly if you notice any incorrect order information.
7. Pricing and Order Total
We make reasonable efforts to ensure that product prices and checkout information are accurate and up to date.
Your final order total may include:
- Product price
- Applicable discounts
- Shipping charges
- Applicable taxes
The total amount payable will be displayed at checkout before you complete your purchase.
8. Refunds
If a refund is approved, it will be processed according to our Return & Refund Policy.
Approved refunds will generally be issued to the original payment method used for the purchase.
Once a refund has been processed by Petzyko, the time required for the funds to appear in your account may depend on your payment provider or financial institution.
9. Payment Issues
If you experience a payment problem or believe you have been charged incorrectly, please contact us at:
Please provide your order number and relevant transaction details so that we can assist you.
For your security, never send your full card number, CVV, password, or other sensitive payment credentials by email.
10. Contact Us
Petzyko
Email: support@petzyko.com
Business Address:
10385 San Sevaine Way, Suite B
Jurupa Valley, California 91752
United States
We aim to respond to customer inquiries as soon as reasonably possible during our business hours.
11. Policy Updates
Petzyko may update this Payment Policy from time to time to reflect changes to our payment methods, checkout process, or business practices.